Booking Terms & Conditions

Contents

1. Who We Are

All bookings are made with Onur Turizm Gıda İnşaat İthalat İhracat Ticaret Limited Şirketi, operating under the trading name True Blue Tour ("True Blue Tour," "we," "us," "our"). We are a licensed destination management company (DMC) and travel agency registered in Türkiye.

2. Definitions

3. Your Booking Contract

A binding contract between you and True Blue Tour comes into existence when we issue a written Booking Confirmation.

The services to be provided are those specified in that Confirmation.

The Lead Client warrants that they have full authority to enter into this contract on behalf of all persons named in the booking, that all named travellers are aware of and accept these Conditions, and that all information provided is complete and accurate.

We reserve the right to decline any booking at our discretion without further explanation.

No booking is confirmed until a Booking Confirmation has been issued and the required deposit received.

4. Pricing & Payment

All prices are quoted in EUR or USD unless otherwise stated.

We accept payment by bank transfer (in the full published amount) or by credit card in Turkish Lira (TRY), Euros (EUR), or US Dollars (USD).

Where payment is made in Turkish Lira by credit card, the TRY amount is calculated using the daily buying exchange rate published by the Central Bank of the Republic of Türkiye (TCMB) on the date of sale, available at tcmb.gov.tr.

Your bank may apply their own exchange rate and fees.

We accept no responsibility for any variation in the final transaction amount resulting from your bank's currency conversion.

We reserve the right to amend published prices prior to confirmation of your booking due to circumstances outside our control, including but not limited to:

• Governmental action
• Changes to transportation or fuel costs
• Changes to taxes or fees, including airport taxes
• Admission fee increases
• Currency fluctuation

Any price change will be notified to you before your booking is confirmed.

Reduced prices or promotions that become available after your deposit has been paid do not apply to confirmed bookings.

If you wish to cancel to take advantage of a lower price, standard cancellation conditions apply.

5. Deposits & Final Payment

If your booking is made within 42 days of the Departure Date (60 days for gulet cruises), full payment is required at the time of booking.

For FIT and Private Tours, additional deposits may be required by specific hotels, airlines, cruise lines, or other suppliers; these will be communicated to you at the time of quoting.

Non-payment: If a deposit or final payment is not received by the due date, True Blue Tour reserves the right to treat the booking as cancelled and apply the cancellation charges set out in Section 6.

Specific deposit and payment terms stated in a quote document supersede the defaults above.

6. Cancellations & Amendments by You

Cancellations

You may cancel your booking at any time by sending written notice to True Blue Tour. The cancellation is effective from the date we receive your written request.

• No refund is given for any partially used Product.
• No refund is available on bookings that received a promotional or special-offer discount.
• All bank fees incurred in processing a refund are the responsibility of the Client.
• Specific cancellation terms stated in a quote document supersede the defaults above.

Amendments

Requests to amend a confirmed booking must be made in writing by the Lead Client.

The first amendment is free of charge.

Subsequent amendments incur an administration fee of €10 per change.

No requested change is guaranteed and cannot be confirmed until all relevant suppliers have approved it.

If a member of your party is prevented from travelling due to death, serious injury or illness, redundancy, or jury service, it may be possible — subject to supplier agreement and availability — to transfer the booking to another eligible person or to an alternative departure date or comparable Product.

Supporting documentation will be required.

7. Cancellations & Changes by Us

Cancellation by True Blue Tour

We reserve the right to cancel any confirmed booking.

We will not cancel a Guaranteed Departure Product except in circumstances of Force Majeure or where the minimum number of participants has not been met.

If we cancel your booking for reasons other than Force Majeure, we will offer you:

1. An alternative departure date or comparable Product
2. An upgrade to a higher-value Product, subject to a surcharge
3. A full refund of all monies paid to us

Itinerary Changes

We publish all Product information in good faith and will use our best efforts to operate Products as described.

We reserve the right to modify itineraries at any time for safety, operational, or other legitimate reasons.

A major change is defined as one that affects at least one day in every five of the published itinerary.

If a major change is made before departure and time permits notification, you may choose to: (a) accept the change; (b) receive a refund of the land portion of your booking; or (c) transfer to an alternative Product of comparable value.

Minor changes (substitution of a single activity, hotel of equivalent or higher standard, or adjustment of timings) do not entitle you to a refund.

No refunds are provided for hotel substitutions where the replacement is of equivalent or higher standard.

Changes made after departure due to local conditions, safety concerns, or events outside our control are at our discretion.

Any additional costs arising from such changes are the responsibility of the Client.

We are not liable for incidental expenses (visas, vaccinations, non-refundable flights) incurred as a result of an itinerary change.

8. Children & Minimum Age

The minimum age for Escorted Group Tours is 8 years.

Travellers under 18 years of age may only book if accompanied by a parent or legal guardian.

No exceptions will be made.

Children of all ages are welcome on Day Tours, Private Tours, Semi-Independent Tours, and Private Gulet Charters.

For gulet cabin charters: children under 12 are not permitted; travellers aged 12–17 must share a cabin with an accompanying adult.

9. Child Discounts

Where multiple discounts could apply, the highest available discount will be applied. Child discounts cannot be combined with other promotional offers.

10. Tour Inclusions & Exclusions

Your tour price includes all accommodation, transport, meals, and sightseeing explicitly listed in the Inclusions section of your confirmed itinerary. Everything else is excluded.

The following are examples of standard exclusions:

• International and domestic airfares, unless stated in Inclusions
• Airport arrival and departure taxes
• Visas and entry fees
• Travel insurance
• Personal items, including extra beverages, snacks outside included meals, laundry, telephone, and internet charges
• Photography or videography fees at specific sites
• Currency exchange fees
• Medical expenses
• Excess baggage fees
• Customs duties
• Gratuities and tips for guides and drivers
• Optional activities not listed in Inclusions

Rule of thumb: If it is not listed in the Inclusions, it is not included.

11. Airport Transfers

Where an airport transfer is included in your Product, it is available for the arrival day (start of services) and the final day of tour (departure), as specified in your itinerary.

If you book pre-tour accommodation through us, the check-in date is considered the start of your services.

Istanbul airport transfers cover both İstanbul Airport (IST) and Sabiha Gökçen Airport (SAW).

Full flight details — including airline, flight number, and arrival/departure time — must be provided to us at least 14 days before arrival.

Failure to provide correct details may result in loss of your included transfer with no alternative provided.

Transfers are available only between tour hotels specified by True Blue Tour and the relevant airport.

If you choose to arrive or depart from a different point, you are responsible for your own transportation to the Tour Meeting Point.

12. Luggage

Each Client is entitled to one main piece of checked luggage and one cabin bag or day pack, plus small personal items (handbag, laptop).

Additional luggage may incur fees from transport providers.

Domestic flights in Türkiye: The standard luggage allowance on domestic Turkish airlines is 15 kg.

If your itinerary includes a domestic flight and your checked luggage exceeds this limit, you will be responsible for paying all excess baggage charges directly to the airline.

13. Accommodation

Tour accommodation is based on twin/double or triple-share rooms unless a single room is booked and paid for.

Single travellers may request a twin-share arrangement with another same-sex traveller, subject to availability; shares are allocated in order of booking.

If no suitable share partner is available, the single supplement is payable.

Triple rooms may use a fold-away or rollaway bed as the third bed; True Blue Tour is not liable for this configuration and no compensation is payable.

Special requests (bed type, smoking preference, connecting rooms, high floor) are communicated to hotels but cannot be guaranteed.

Hotels shown on our website represent the type and standard of accommodation to be expected.

We reserve the right to substitute hotels of equivalent or higher standard without prior notice, at no extra cost to you.

Pre- and post-tour accommodation is reserved for the sole use of the booking party.

We cannot arrange shared accommodation for single travellers in this context; the single supplement applies.

14. Gulet Cruises

All gulet availability must be confirmed in writing by True Blue Tour before a booking is accepted.

A non-refundable deposit of 35% is required within 7 days of booking; full payment is due 60 days before departure.

Single travellers on a cabin charter must pay the single supplement.

Twin-share with a stranger and single-bed cabins are not available on most gulets, which have double beds only.

The departure date of a gulet cruise may not be changed by the Client within 2 weeks of departure.

No changes of any kind — including passenger name changes — are permitted within 72 hours of departure.

Children under 12 are not permitted on cabin charter gulet cruises.

Travellers aged 12–17 must share a cabin with an accompanying adult.

Maximum gulet capacity varies by vessel and is stated in the tour information; bookings will be closed once capacity is reached.

15. Group Size

Guaranteed Departure Products

Guaranteed Departure Products will depart on the advertised dates regardless of group size, except in cases of Force Majeure.

Minimum Number Products

Products not listed as Guaranteed Departures require a minimum number of participants. If a departure fails to reach the minimum, we will inform you or your Agent and offer one of the following:

1. An alternative departure date
2. A comparable Product
3. A full refund of all monies paid

Maximum Group Size

Certain tours operate with a maximum group size of 12, 16, or 20 passengers, as advertised in the tour details. Bookings are closed once the limit is reached. We reserve the right to adjust the maximum number in exceptional circumstances. Maximum group size limits do not apply to ANZAC Day Products.

16. Free Time

Some itineraries include designated free-time periods for rest, personal exploration, or optional activities.

During these periods, Clients act entirely on their own account.

True Blue Tour accepts no responsibility for loss, accident, or injury occurring during free time.

17. Travel Documents & Visas

It is your sole responsibility to ensure you hold a valid passport, all required visas and entry permits, any required vaccinations or health certificates, and all other travel documents necessary for the countries you will visit.

We provide general information about entry requirements in good faith but without liability.

Requirements can change without notice; always verify current requirements with the relevant embassy or consulate before departure.

True Blue Tour is not responsible if you are denied boarding or entry to any country due to insufficient, incorrect, or expired travel documents.

No refund will be given in such circumstances.

In the event of lost or stolen documents while on tour, we will assist where we can but accept no financial responsibility for additional costs incurred.

18. Travel Insurance

Travel insurance is mandatory for all True Blue Tour Products. Under Turkish law and our operating policy, all Clients must hold a comprehensive travel insurance policy in force from the date of booking through the full duration of the Product.

At a minimum, your policy must cover:

• Medical expenses and emergency repatriation
• Personal accident and death
• Cancellation and curtailment
• Loss or theft of luggage and personal effects
• Any adventure or active activities included in your itinerary

You will be asked to provide proof of your travel insurance on Day 1 of your tour.

Clients who cannot provide proof of valid insurance will not be permitted to join the tour and will not be entitled to a refund.

Your personal belongings and safety are your own responsibility. True Blue Tour accepts no liability where we have delivered a Product to a reasonable standard.

19. Health, Fitness & Special Requirements

Before booking, you must satisfy yourself that you are physically and medically fit to complete the chosen itinerary as described.

If you have any pre-existing medical conditions, disability, or dietary requirements, you must declare them in writing at the time of booking.

Clients with pre-existing medical conditions must provide a statement from a General Practitioner confirming fitness to travel.

Failure to disclose relevant health information constitutes a breach of these Conditions and releases True Blue Tour from any associated liability.

You are responsible for arranging all required vaccinations and medications.

True Blue Tour does not guarantee the availability of specific meal types at all hotels and restaurants; we will pass on special dietary requests but cannot be held responsible if they are not met.

We reserve the right to refuse participation to any Client whose health, fitness, or behaviour we reasonably believe may jeopardise the safety or enjoyment of other tour participants or our staff.

No refund will be issued in such circumstances.

20. Conduct & Client Exclusion

By booking with True Blue Tour, you agree to respect the authority and reasonable decisions of our guides, representatives, and supplier staff throughout the tour.

You also agree to comply with the laws, customs, and regulations of all countries visited.

If, in our reasonable opinion, your conduct — before or during the tour — endangers the safety, comfort, or wellbeing of other Clients, our staff, or third parties, we reserve the right to remove you from the tour immediately and without prior notice.

In such circumstances, no refund will be given and we will have no further liability to you.

You will be responsible for any costs incurred as a result of your removal, including accommodation and onward travel.

True Blue Tour accepts no liability for any Client who commits an illegal or unlawful act in any country visited.

21. Our Liability

True Blue Tour acts as principal for the Products we operate directly and as agent for third-party airlines, cruise lines, hotels, transport operators, and other suppliers whose services form part of your itinerary.

For third-party services, our liability is limited as set out below.

We accept liability where loss or damage results directly from our own negligence or breach of contract.

We do not accept liability where:

The loss is attributable to the fault of the Client; The loss is caused by a third-party supplier unconnected with our Product; The loss results from circumstances of Force Majeure (Section 22); We have fulfilled our Duty of Care by providing Products to a reasonable standard.

For carriage by air, sea, or rail, and for the provision of accommodation, our liability is limited by the terms of applicable international conventions (Warsaw Convention, Montreal Convention, Athens Convention, CIV/CIM).

Optional activities arranged through your guide but not included in the tour price are not part of our contract.

The contract for any such activity is between you and the activity provider.

True Blue Tour accepts no liability for optional activities.

Where a vehicle seat is fitted with a seat belt and you choose not to wear it, True Blue Tour and our contracted service providers accept no liability for any injury, loss, or claim arising from an accident in which the seat belt was not worn.

• The loss is attributable to the fault of the Client
• The loss is caused by a third-party supplier unconnected with our Product
• The loss results from circumstances of Force Majeure
• We have fulfilled our Duty of Care by providing Products to a reasonable standard

22. Force Majeure

"Force Majeure" means any event that we or the supplier of the service in question could not, even with all due care, have foreseen or avoided.

Such events include, but are not limited to:

• War or threat of war
• Civil unrest or riot
• Terrorist activity
• Natural disaster
• Nuclear incident
• Fire
• Epidemic or pandemic
• Severe adverse weather
• Industrial action
• Flight cancellation or restriction
• Any action by a government or public authority

If a Product is cancelled or significantly altered due to Force Majeure, we will return all monies paid to us or offer an alternative date or comparable Product. We are not liable to pay compensation in Force Majeure circumstances.

23. Photography & Marketing

Our authorised representatives may photograph or film Clients during tour activities.

By booking with us, you grant True Blue Tour a perpetual, royalty-free, worldwide, irrevocable licence to use such images and footage for advertising, promotional, and marketing purposes across any media, without further consent or compensation being required.

Similarly, we may reproduce — without identifying information — any written feedback, questionnaire responses, or complimentary communications you provide in connection with our Products, for use in promotional materials.

If you do not wish to be photographed or filmed, please inform your guide at the start of the tour and we will use our best efforts to accommodate your preference.

24. Personal Data

The personal data you provide when making a booking is processed by True Blue Tour in accordance with Turkish Personal Data Protection Law No. 6698 (KVKK) and, where applicable, the EU General Data Protection Regulation (GDPR).

We use your data to fulfil our contractual obligations, to operate your tour, and — where you have given consent — for direct marketing.

We do not sell your data to third parties.

Your data is shared only as necessary with tour suppliers (hotels, guides, transport operators) for the delivery of your Product.

Full details of how we collect, use, retain, and protect your personal data, and of your rights as a data subject, are set out in our Privacy Policy.

25. Complaints

If any aspect of your Product does not meet your expectations, you must report the issue immediately to your True Blue Tour guide or our local representative so that we have the opportunity to remedy the situation.

We cannot address complaints we are unaware of during the tour.

If the issue cannot be resolved on the spot, you must submit a formal written complaint to True Blue Tour within 90 days of the end of your Product.

Complaints received after this deadline may not be considered.

Submit complaints to: E-mail: [email protected] Post: True Blue Tour, Alemdar Mahallesi, Alayköşkü Caddesi No. 3/A, Fatih, İstanbul, Türkiye

26. Governing Law

These Conditions and all contracts formed under them are governed by the laws of the Republic of Türkiye.

Any dispute arising between you and True Blue Tour that cannot be resolved by mutual agreement shall be subject to the exclusive jurisdiction of the courts of İstanbul, Türkiye.

No employee or representative of True Blue Tour has authority to vary, waive, or add to these Conditions, or to accept any liability on behalf of True Blue Tour, unless such agreement is made in writing and signed by the Managing Partner of True Blue Tour.

27. Updates to These Conditions

True Blue Tour reserves the right to update these Conditions at any time.

The most current version will always be published at truebluetour.com/terms-conditions and will supersede all previous versions.

It is the Client's responsibility to review these Conditions before each booking.

28. Contact Us

Related policies: Privacy Policy | Cookie Policy | User Agreement

True Blue Tour — Onur Turizm Gıda İnşaat İthalat İhracat Ticaret Limited Şirketi | Hocapaşa Vergi Dairesi No. 6430222341 | TÜRSAB Licence No. 3686

Booking Terms & Conditions — Version 3.0
Effective 1 January 2026. This document supersedes all previous versions.